Edinburgh Capital Hotel


Department: Front Office
Job closing date: 30.07.17
Salary/Hourly rate: £7.50 per hour

Edinburgh Capital Hotel is a modern spacious hotel ideally situated for the city centre and Edinburgh Airport. It has 111 bedrooms, Westview Restaurant & Bar, 7 conference rooms with a capacity of 300 and Capital Health and Fitness Club

We are looking to recruit an enthusiastic team player to join our Front Office team. You will be the type of person who enjoys a challenge and can ensure a high level of service and customer care is offered consistently to all our guests. You will have a pleasant mannerism and ensure that front office operations are maintained to a high standard and tasks are completed in a timely manner. You will be motivated by providing efficient service and be able to keep calm, even when under pressure

What will the role involve?
To provide a warm welcome to all our guests on their arrival and assist them in a courteous, helpful manner with registration and also when checking out of the hotel
To be fully aware of the hotel cash handling and credit procedures and to report any discrepancies to your Supervisor immediately
To operate the hotel switchboard, answering it to the company standard, ensuring that all messages are correctly handled and processed to guests’ rooms immediately
To be constantly aware of the hotels availability to ensure that all opportunities to sell rooms at the best possible rate are achieved
To monitor all guest accounts and to make sure all charges posted are correct with supporting documentation
To offer Concierge services when requested by guests. This involves ensuring they receive help with luggage, providing information and booking services as required
To take reservations as per company standard during periods when the Sales Office is unmanned, ensuring all necessary information in completed and recorded accurately
To sell and up-sell hotel rooms to achieve maximum occupancy and maximum rate. To up-sell other facilities within the hotel i.e. opening/closing times for breakfast/dinner